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Authenticity
How we make sure it is the real thing
Every product is sourced through European retail and distribution channels, and we keep the purchase record for each batch. Here is exactly what that means, and what you can ask us to show you.
From the shelf to your door
Four checks before it reaches you
- 1
Bought from authorised sellers
We buy from European retail and distribution channels — mostly in Germany — never from grey-market resellers or marketplaces.
- 2
Recorded per batch
We keep the purchase invoice for every batch we bring in, matched to the products it covers.
- 3
Checked on arrival
In Dhaka we check each box is sealed, the batch code matches the pack, and the date is well within its life.
- 4
Packed by hand
Your order is packed in its original box, sealed as it came, with nothing opened or decanted.
Ask us
What we can show you
- The purchase record for the batch your item came from — the seller, the country and the date.
- The batch code printed on your box and product, so you can check it with the brand.
- The expiry or opened-life date of the stock we hold, before you order.
- Where it was made and where we bought it — on every product page, never a blanket claim.
What we do not claim
We are not the official Bangladeshi distributor for these brands, and we do not say so. We buy the same products European shoppers buy, from the same authorised shops, and bring them here.
Not everything is bought in Germany. A few items come from France, Italy, the UK or the US — the product page always names the country.
Check it yourself
Three things to look at on any pack
An intact seal
Fragrance arrives in cellophane; most skincare has a foil or a seal under the cap. If it is broken, tell us within 48 hours.
Matching batch codes
The code pressed into the box should match the one on the bottle or tube. Most brands let you look it up.
The opened-life symbol
The small open-jar mark (for example “12M”) tells you how long it lasts once opened. We can tell you the expiry date too.
Questions about authenticity
Are your products authentic?
Every product is sourced through European retail and distribution channels, and we keep the purchase record for each batch. Each box arrives sealed and batch-coded.
Where do you buy your products?
Most of our range is bought in Germany. Where an item is sourced elsewhere, the product page says so.
Can I see proof for my product?
Yes. Ask us with your order number and we show you the purchase record and the batch code for your item.
How do I know it has not expired?
Every pack carries a batch code and, for most products, an expiry date or an opened-life symbol. Ask before you order and we will tell you the date on the stock we hold.
Something does not look right?
Send us a photo of the box and the batch code. We check it with you and, if anything is wrong, refund you in full.
