How can we help?

Ready-stock items leave Dhaka in 1–2 working days and arrive in 1–2 working days inside Dhaka, or 2–4 working days outside. Pre-order items reach Dhaka in about 3 weeks, then take the same 1–2 days to reach you.

৳ 70 inside Dhaka, and free on orders over ৳ 5,000. ৳ 130 outside Dhaka. You see the charge at checkout before you pay.

We send SMS updates at each step. You can also open Track your order with your order number and mobile number — no sign-in needed.

Yes, until the parcel is handed to the courier. Message us on WhatsApp with your order number and the new address.

At checkout you choose one delivery when everything has arrived, or two deliveries so the ready-stock item comes now. The second delivery costs one more delivery charge.

We do not keep every product in Dhaka. For a pre-order item we buy it for you in Europe after you order, then fly it to Dhaka. The product page always says which kind an item is.

About a week to buy and collect it in Germany, about a week in transit and customs, and a few days to check it in Dhaka and deliver it. We message you when it lands.

For pre-order items you can pay 20% now to confirm the order and the rest when it arrives. On a ৳ 12,500 item that is ৳ 2,500 today and ৳ 10,000 on arrival.

When your item reaches Dhaka we message you and deliver it. Pay the rest in cash to the rider.

Yes, with your advance returned in full, until we buy the item for you — usually within 24 hours of your order. If we are late by more than a week past the date we gave you, you can cancel and get your advance back.

Cash on delivery, and bKash or Nagad for the advance on pre-orders.

That payment did not complete. Nothing has been charged and your basket is unchanged.

Yes, if it is unopened and still sealed, within 7 days of delivery. Message us first and we arrange the collection.

Tell us within 48 hours of delivery with a photo of the box and the item. We replace it or refund you in full, including delivery.

Not for a change of mind — opened beauty products cannot be resold. If an opened product is faulty, we will look at it with you.

To the way you paid — bKash, Nagad or cash — within 7 working days of the item reaching us.

Every product is sourced through European retail and distribution channels, and we keep the purchase record for each batch. Each box arrives sealed and batch-coded.

Most of our range is bought in Germany. Where an item is sourced elsewhere, the product page says so.

Yes. Ask us with your order number and we show you the purchase record and the batch code for your item.

Every pack carries a batch code and, for most products, an expiry date or an opened-life symbol. Ask before you order and we will tell you the date on the stock we hold.

No. You can check out as a guest with your mobile number. After your first order you can save your details with one password.

Use “Forgot password” on the sign-in page. We send a reset link by SMS or email.