Returns & refunds

What can be returned

Any item that is unopened, unused and still in its original seal, within 7 days of delivery. Message us first with your order number; we arrange the collection. For a change of mind the return delivery is paid by you, at the same rate as the original delivery.

What cannot be returned, and why

• Opened or used beauty products, including fragrance with a broken cellophane seal — they cannot be resold safely.
• Items bought as a gift set and then separated.
• Products where the hygiene seal under the cap has been removed.

We say this up front because it is the most common disagreement in beauty shopping, and it should never be a surprise.

Damaged, faulty or wrong items

Tell us within 48 hours of delivery with a photo of the box and the item. We collect it at our cost and send a replacement, or refund you in full including the delivery charge — your choice.

Wrong shade or size

If we sent the shade or size you ordered and it is unopened, it can be exchanged within 7 days. If we sent the wrong one, it counts as a wrong item and we fix it at our cost.

Cancelling a pre-order

You can cancel a pre-order with your advance returned in full until we buy the item for you, usually within 24 hours of your order. After that the item has been bought for you and the advance is kept, unless we are more than a week late against the date we gave you.

How refunds are paid

To the way you paid: back to your bKash or Nagad account. Cash payments are refunded by bKash or Nagad to the number on your order.

How long a refund takes

Within 7 working days of the item reaching us, or of your cancellation.